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OUR POLICY
If 14 days have gone by since your date of purchase, we can no longer offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are not returns on items that don't work within your brewing devices such as coffee maker, espresso machine, any type of KCup brewing machine, or any other type of device used for brewing/making coffee. Once we start processing your order we will not cancel your order. We use Sunset Hill for our mugs, since they are hand thrown there may be slight variations in color as to what is on the website. Additionally, each mug is hand-thrown, and unique and there may be minor inconsistencies such small burrs, bumps, etc. We have no control over their process and won't issue an exchange or refund on mugs that fall within what was previously mentioned. In addition, if you have washed/used your mug or tumbler we can't offer an exchange or refund on that item.
NON-RETURNABLE ITEMS:
All roasted coffee items
K-Cups
Gift cards
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@seastatecoffee.com.
SALE AND PROMOTIONAL ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@seastatecoffee.com.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for you to receive the exchanged product may vary.
We are not responsible for the input of a wrong shipping address. We utilize what the customer enters to create shipping labels and make no modifications unless requested by the customer. If a customer puts in a wrong address and the package is returned to us there is no refund, and the customer is responsible for the new shipping cost. If they decline to pay the new shipping cost, no refund will be issued.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.